Here you will find the answers to the questions we are most often asked. If you can't find your answer here, don't hesitate to contact us!

Of course ! You just need to send us your file by WeTransfer (www.wetransfer.com) by e-mail specifying your order number and the ID of your article.

In order to guarantee an optimal printing quality and to prevent layout changes, we exclusively ask for PDF files. If you have a Word, PowerPoint, etc. documents, you can always save them as PDFs. Just click on "File" -> "Save as". A window opens. At the bottom of the window, you can select the file type. In the drop-down menu, click on "PDF".

Our automatic printing process does not allow us to adapt the layouts. If you want to print several slides on the same page, all you have to do is print the PDF presentation on your computer in PDF format. In PowerPoint's print menu, for example, you can select the layout of the slides. If you need a "virtual" PDF printer, you can download, for example, PDF Creator or Microsoft Print to PDF.

We print your orders within 24 hours. The delivery times then depends on the carrier BPOST. Generally, the delivery time is 24 to 48 hours for Belgium and 2 to 3 working days for France, the Netherlands and Luxembourg.

To provide an efficient delivery service, we have chosen to collaborate with a high-quality service provider. Quality comes at a cost. The fees associated with our delivery services are directly related to the expenses incurred from BPOST, with no additional markup on our part. Our goal is to offer you quality delivery at a fair price.

We encourage you to visit our delivery fees page for detailed information regarding the costs associated with delivering to your specific address.

Our company is located in Seraing, at 3B Belvédère Road, in the province of Liège, Belgium. Formerly based in Remouchamps, we relocated to larger premises at the end of 2023 to support the growth of our activities.

For our customers in Remouchamps and the surrounding areas, rest assured that you will continue to receive your orders promptly, delivered directly to your doorstep through the BPOST courier services.

Please note that it is unfortunately not possible to pick up orders placed on our website at our premises. We prioritize deliveries through BPOST to ensure an efficient production and delivery flow.

To ensure that your notes are printed with your PDF files, we recommend using a virtual printer such as "Microsoft Print to PDF" or online tools like ilovepdf.com to create a new PDF file. These methods ensure the integration of notes into the PDF file during printing.